Airports Shift to AI for Improved Customer Service

Posted on: Sep-2017 | By: MarketDeeper | Consumer Goods & Retailing

Airports and airlines CIOs (Chief Information Officers), comprising in India, are shifting to AI (Artificial Intelligence) to back their user service, said a new report this week.

Over the coming 3 Years, 52% of airlines aim huge AI programs with 45% of airports to spend in development as well as in the coming 5 Years. As per the SITA, the IT and communications solution provider, airlines are also seeking to utilize tech to minimize the effect of disturbance on the user experience and their trades. Over the coming 3 Years, 80% of them aim to spend in R&D or huge programs into warning and prediction systems that depend greatly on AI, said the report.
 
“Airports and airlines are spending in mobile and AI programs to turn services even improved for the users, providing customer support and backing sales, specifically at the times of disturbance,” Chief Technology Officer at SITA, Jim Peters, claimed to the media in a statement. “The market is utilizing a strong mix of outsourced and in-house development that will combine industry-specific and expert knowledge with ‘up-and-coming’ methods to tech contributions,” Peters further added.

As per the report, chatbots is one more tech that is grabbing the concentration of the market. At the moment, 9% of airports and 14% of airlines already utilize chatbots. By the end of 2020, 42% of airports and 68% of airlines aim to accept AI-boosted chatbot services. The report from SITA also displays that development of mobile app is a leading priority amid airports and airlines.

“Over the coming 3 Years, 82% of airports and 94% of airlines aim huge mobile programs. If truth be told, airlines anticipate sales through their mobile apps to increase 2 x by the end of 2020 and reach 17% of their entire trades,” the report further added. Reorganizing services into a single app to cater a faultless experience is a main concern for almost each airline (94%) and a high precedence for more than half (58%). Well, these technological advancements will surely unlock the doors for many companies as well as the users in the coming time.